IPS and AISS (American International Sales School) – Director
(мова доповіді: англійська)
Gary has been training Business Soft Skills for over 25 years around the world. In the last ten years he has concentrated in the IT Industry around the world. His training has taken him to China, India, Western and Eastern Europe as well as his home in the USA.
He has written two books, been an author for a National Business Magazine in the USA and had his own radio talk show in the USA. He has been on TV in both the USA as well as in Europe.
Presentation Topic: “How to communicate better with customers”
– Bad communication can hurt your company more than a bad business decision
– You will learn what not to do to offend your customer.
– Why your customer is not giving you another project.
– What you say on the phone could be as important as what you do.