Імя: Stanislav Renyov
Компанія: SoftServe, Senior Project Manager
Більше про доповідача: Started career as business development manager over 5 years ago. Has got hands-on experience of launching and scaling complex projects in healthcare & security domains. Now leading a 40+ size program of managed services that are on opposite sides of life cycle facing absolutely different challenges.
Тема доповіді: Ultimate service management. Is there a Life after End-of-Life?
Більше про доповідь: During the session I'll show how to manage a large service that is approaching its End-of-Life. From standpoint of 3rd party vendor fully managing one of the services of a Fortune-100 company, I'll explain how to carry on the service till the end and not lose the business afterwards; what project model, principles and processes are needed on each stage; what main challenges and obstacles need to be faced and addressed. In my presentation I'll share real cases and anti-patterns, and show why it's important to use ultimate service management mindset on projects even without upcoming end-of-life. The main focus of the session is to encourage business thinking, long-term planning and ownership level of PM audience.